Revision as of 11:23, 2 June 2022

ICI Supplier Relationship Management

Overview

Icertis is expanding its market coverage by adding a major enhancement to its Supplier Relationship Management (SRM) Suite - the Supplier Relationship Management App. This enhances the SRM suite and increases value to the procurement functions in the enterprise set up.

Built on top of the ICI Supplier Relationship Management Suite, this app enables businesses to  handle both standard supplier management challenges and those unique to their business 
cases, processes, and policies.

Icertis gives the flexibility to configure the App as per the customer requirement, making it a truly enterprise App. 

The Solution Framework

The App brings forth a solution to supplier relationship management, before Sourcing processes are kicked off. The App comprises these stages in the Supplier Relationship Management process:

• Supplier Onboarding
  • Supplier Registration: This stage is the initial registration process of suppliers, wherein potential suppliers express their interest to engage in business with the buyer organization, by submitting a registration request. This includes suppliers’ complete profile information along with the industry and category of goods or services they offer. 
  • Supplier Qualification: This stage is where suppliers are assessed and qualified to be eligible for onboarding. The procurement and compliance teams in qualification will
    perform due diligence by checking supplier’s industry vertical, geography, conformance to compliance regulations, and their overall business credibility and capabilities.
  • Supplier Profile: Once suppliers pass qualification, they are onboarded and their detailed supplier profiles are auto created. Suppliers also get access to their profiles to view and update. 
• Supplier Evaluation: The Supplier Evaluation module introduced in the Supplier Relationship Management suite helps organizations manage supplier performance and evaluate and mitigate risks associated with working with suppliers. It is part of the Supplier Relationship Management application, which is built on Icertis Contract Intelligence.

Each stage is unique and has its own process flow that connects and contributes to the overall lifecycle of the supplier relationship management process.

• Supplier Registration 
  • Comprehensive Approval Process
  • Email invitiation with link to registration form. 
  • Self-registration with easily available public registration form. 
• Supplier Qualification 
  • Supplier Capability Assessment for business products/ services. 
  • Supplier Due Diligence for regulatory compliance, diversity compliance(if applicable) and background check. 
• Supplier Management
  • Supplier Onboarding
• Supplier Evaluation
  • Gathering supplier documents 
  • Configuring Evaluation KPIs 
  • Evaluate KPIs based on the metrics
  • Review and approval activities

The Benefits 

The App ensures that buyers and suppliers are both facilitated in procurement activities and 
processes, with significant benefits for both parties. It focuses on managing suppliers efficiently, and therefore, eliminates the woes of procurement 
teams, who are constantly striving to assess and choose the right suppliers. The App is a comprehensive solution to the existing pain points in buyer-supplier relationships, 
and it helps by:

• Providing a single source of truth, with a unified and synchronized data source solving problems related to data disparity between multiple systems (CLM, ERP, P2P etc.).
• Improving Governance and Compliance by real-time tracking, monitoring and detection of changes in critical supplier information (external databases and federated lists).
• Expediting the supplier onboarding cycle time, and removing potential bottlenecks, with automated workflows, rules, notifications/reminders and dashboards, all of which ensure continuous tracking of SLAs.
• Improving relationships through collaboration, allowing supplier’s self-service capabilities to keep their information updated and relevant.
• Fostering interoperability with other business apps, and deriving benefits by seamless  integration with Sourcing App.

The Users 

There are multiple classes of users with varied privileges and responsibilities within the App. The current class of users include:

• Procurement Team: This team will be involved with Supplier Registration and Onboarding.
  • Review Registration.
  • Initiate Onboarding (after qualification).
  • Define service related KPIs along with business.
• Compliance Team: This team will take care of Supplier Qualification. 
  • Perform due diligence and background checks. 
  • Check with external database for risk, non-compliance, sanctions, watchlists etc. 
• Supplier: This is the primary focus of the App, the  the quintessential Suppliers, who will be part of all processes and stages of the app’s lifecycle.
  • Suppliers can submit registration through a web page. 
  • Suppliers can provide qualification documents. 
  • A provisioned supplier can edit supplier profile and bid to invited sourcing event. 

Navigating the App 

Based on the user or security group access, the tile options visible to a user would vary: 

• View Access: the ability to view: 
  • Supplier Registration 
  • Supplier Qualification 
  • Supplier Profile 
  • Supplier Evaluation
• Manage Access: the ability to view and create: 
  • Supplier Registration 
  • Supplier Qualification 
  • Supplier Profile 
  • Supplier Evaluation

Users within the buyer organization can create and view supplier registration, supplier qualification ,supplier profile and supplier evaluation based on the permissions provided in security group. 
Supplier contacts, when provisioned in ICI and based on the permissions provided, can only view and not create the Supplier Qualification, Supplier Evaluation and Supplier Profile.

Note: External users can only view their supplier organization records and no other supplier organization records. Supplier contacts (external users) do not have “Manage” access after being provisioned in ICI.

Buyers can access the available options by clicking the supplier management tile. 
To access the options under supplier management: 

Click Supplier Management tile on the Home page. The following options are displayed.

• Dashboard
• Supplier Registration
• Supplier Qualification 
• Supplier Profile  
• Supplier Evaluation

Working with Supplier Registration 

An integral part of the App, Supplier Registration is the process that sets the overall app objectives in motion. This stage is the initial registration process of suppliers, wherein potential suppliers express their interest to engage in business with the buyer organization, by submitting a registration request. This includes suppliers’ complete profile information along with the industry and category of goods or services they offer.

Supplier registrations have to be created at first, before their workflow moves forward towards qualification and onboarding.

Supplier Registration Workflow 

In the App, these are the ways for submitting a Supplier Registration request:

• Supplier can submit a registration form from a publicly available web location outside ICI. This can happen in two ways:
  • Buyer can send a public web page link, via email, to the supplier registration form hosted on an external web location, which the supplier can access.
  • Supplier can browse and visit the buyer’s website and locate the publicly hosted registration form.
• Buyer can also submit the registration request on behalf of the supplier from within the App.

Submitting the Registration Request from External Location 

As mentioned in the previous section, the supplier registration form can be hosted external to App, and accessible to all. The form’s web location can either be shared to the supplier by the 
buyer, or a supplier browsing the web can directly visit the buyer’s website, fill and submit the form.

With a publicly available form that is conveniently accessible for any interested supplier to register, it becomes quite easy to collect basic information about suppliers, as a foundational 
step towards building a good supplier network.

With this feature: 

• Suppliers can easily fill up and submit a publicly available registration request form, on a public web page accessible by all and external to the App.
• Appropriate data format guidelines and validations are provided in filling up the form.
• Mandatory fields are marked, and validation messages are provided, if the form is submitted without filling such fields.
• Success messages will be displayed when the form is submitted.
• Email notifications will also be sent to the potential suppliers for successful form submissions, acknowledging the registration form submission in the email.
• The information captured in the form will be transmitted to the registration form within  the App.
• All standard form data types will be supported in the registration form.
• Multiple users can simultaneously use and submit the registration form.
• Users may open the same page on multiple browser tabs.

Potential suppliers may submit the public registration form as follows:

1. Open the external URL and Click on the Supplier Registration button. The supplier registration form opens, in English language, by default.

2. Fill out all the required and desired fields in the form.

When a Supplier Registration form gets submitted:

• A confirmation message is displayed if the submission is successful.

• Appropriate notifications are sent to both the supplier and the buyer via email, containing a unique “Registration Code”.
• An instance of the supplier registration is automatically created within the App with the status “Waiting for Registration Approval”.
• If, for any technical reason, the form submission fails, a failure notification will be sent to the buyer team.

Creating Supplier Registration 

The buyer can create a registration, on behalf of the supplier, from within the App:

• From the “Create” workbench on the “Home” page.
• From the “Supplier Management” tile
   

Creating Supplier Registration using “Create” workbench

Click the plus icon on the top right corner of the “Home” page to open the “Create” workbench and then click “Supplier Registration” to open the “Create  Supplier Registration” page.

 Follow the steps mentioned below to create supplier registration. 

Creating Supplier Registration using “Supplier Management” tile

1. Click the "Supplier Management" tile, and click the "Supplier Registration" option. The "Supplier Registration" index page opens.

• Introduction: This is a generic welcome message for supplier registrations, including instructions and suggestions.
•  Terms of Use: This is a conditional message asking the user to comply and accept the terms of using supplier registrations in the App. Selecting Yes allows to move forward 
  with the registrations, whereas, if No is selected, then the registration will not be  processed any further.

• Vendor Type: It is used to depict the type of vendor. For example, supplier, provider, sub-contractor and so on.
• Legal Entity Name: This is the legal name of the supplier’s organization.
•  Doing Business As: The business name used by the supplier, in cases where suppliers may conduct business by a name different from their registered legal entity name.
• D&B Number: A 9-digit unique number assigned by Duns & Bradstreet to any organization.
• Primary Business Address Line 1: This is the first part of the supplier organization’s official address, covering the building and street details.
• Primary Business Address Line 2: This is the supplier’s official address, second part.
• City: This is the supplier company’s official location city.
• State: This is the supplier company’s official location state.
• Country: This is the supplier company’s official location country.
• Zip Code: This is the supplier company’s official location zip code.
• Website: This is the supplier company’s official website.

• Primary Contact First Name: The first name of the designated primary contact of the supplier organization. 
• Primary Contact Last Name: The last name of the designated primary contact of the supplier organization.
• Designation: The name or title of the designated primary contact of the supplier organization.
• Email: The email address of the designated point of contact from the supplier side. 
• Telephone: The phone number of the designated point of contact from the supplier side.
• Fax: The fax of the designated point of contact from the supplier side.

• Ownership Status: This is a dropdown to select the supplier’s type of business ownership, for example – “LLC”, “Corporation”, “Partnership” etc.
• Supplier Operative Industry: This is the supplier company’s industry vertical.
• Products /Services Provided: This is to select the category of products or services that  the supplier provides.
• Head of Organization Name: This is the supplier organization’s head personnel.
• Head of Organization Email: This is the supplier organization’s head personnel’s official email address.
• Year of Incorporation: This is the supplier organization’s year of incorporation.
• Annual Revenue: This is to select the supplier organization’s annual revenue range, in US Dollars, from a dropdown with different ranges.
• Do you have a Parent Company: This is to indicate if there is a parent company of the supplier organization.
• Holding Company Name: This displays the list of all holding companies where “Is Holding Company” option is set as “True”.
• Are you a Holding Company: This helps capture whether the selected company is a holding company. Select “Yes” to make it the holding company. Holding companies are setup specifically to group multiple subsidiaries together. 
• Are you a Parent Company: This helps capture whether the company is the parent company. The default value of this attribute is set to “No”. Select “Yes” to make it the parent company. Parent companies typically have controlling interest in other companies that provides them the right to control other company’s interests.    
• Parent Company Name: Is the one that has controlling interest and has the right to control  the subsidiaries operations. This option is enabled only if the "Do you have a Parent Company" is selected as "Yes". This displays the list of all parent companies where “IsParentCompany” option is set as “True”.
• Parent Company DBA: This option is enabled only if the "Do you have a Parent Company" is selected as "Yes". This specifies the name with which the company does the business.

The following attribute fields are internal, for buyer procurement team to assess registrations. This section is not available on the public webpage for supplier's view.

• Registration Code: This is the auto-generated code given as a reference identification for each supplier registration.
• Supplier Classification: This indicates the classification of the supplier per their credibility, for example – High Potential Supplier, Standard Supplier etc.
• Internal Comments: This is to add any internal note for the supplier in consideration.

3. Click "Next", once all desired and mandatory attribute fields are filled out. The Discard option is chosen to discard/delete registrations.

Note: The user can click on Save to save the information entered so far to finish later.

4. Verify all information, and click "Create Registration".

The supplier registration is created, with the status "Registration Initiated".

Viewing Supplier Registration

A supplier registration can be viewed as follows: 

1. Click  the "Supplier Management" tile, on the App Home page.

Editing Supplier Registration 

A supplier registration can be edited as follows: 

1.  Click "Edit Registration" on the Supplier Registration Details page. The Attributes page opens.

Discarding Supplier Registration 

Supplier registrations can be deleted or discarded, as required, at the discretion of the buyer, in case the buyer created the registration request incorrectly in the system and would need to 
discard the same.

To delete the registration: 

1. Navigate to Supplier Registrations page and open the desired Supplier Registration in draft state (Registration Initiated).

2. Click on "Discard Registration". A delete confirmation popup opens. 

Sending Registration for Approval 

After the buyer creates the registration request in the App and the supplier registration goes to Registration Initiated status, it is required to send the registration for approval.
On the bottom right of the Supplier Registration Details page click Send For Approval. This will initiate the approval request and notify respective approvers, as necessary. The supplier registration status will now become Waiting for Registration Approval.

Note: All web applications submitted by suppliers, via the public registration form, will directly go to a Waiting for Registration Approval status by default.

• Scoring the registration application by starting internal assessment.
• Reject the registration. 
• Put the registration on hold. 
• Approve the registration. 

Internal Assessment of Supplier Registration 

When a supplier registration is sent for approval and is in the Waiting for Registration Approval state, it can be internally assessed as follows:

1.  'C'lick Start Internal Assessment on the Supplier Registration Details page. The Attributes page opens.

Rejecting Supplier Registration 

A supplier registration can be rejected when its in the Waiting for Registration Approval state. For the approver to Reject the supplier registration request.

1. Click on "Reject Registration". 

Putting Supplier Registration on Hold 

When a need arises to pause the supplier registration, mostly because sufficient registration requests have been received already for a business category, a registration could be put On Hold.

To put a Supplier Registration On Hold:

1. On the supplier registration Details page, click on "Show More" to expand more options.

Recalling Supplier Registration 

If there is any anomaly or reason to recall a supplier registration, while it is in the state Waiting for Registration Approval, the buyer who submitted the request on behalf of supplier can do so.

To recall a supplier registration:
1. On the supplier registration "Details" page, click on "Show More" to expand more options.

2. Click on the "Recall" button.
3. Add a desired note, and select an appropriate Reason Code.
4. Click Add. The supplier registration will be recalled and assigned a Registration Initiated status.

Delegating Supplier Registration 

Approving the Supplier Registration 

As described in previous sections, either the buyer creates the supplier registration within the App or the supplier submits an externally hosted registration request which automatically goes to the Waiting for Registration Approval status in the App.
Once the approver receives the approval request notification:
1. The approver logs into App and goes to Tasks window and opens the case.
2. The approver clicks "Approve Registration" to approve the supplier registration request.

 

• If the registration is approved, then the registration status changes to "Registration Approved".
• When supplier registration is approved the buyer receives a notification of the approval in an email containing a link to the registration case.
• Supplier also receives a notification, in email, about their registration request approved status.
• Once the registration is approved, a Supplier Qualification is auto-created, triggering the workflow for Supplier Qualification.
   

Post-Approval Supplier Registration Details 

Once a supplier registration is approved, a new set of attributes get added to the registration details, and that is Registration KPI.

• Registration Creation Date: The auto-computed date when the supplier registration is initiated in the SRM app system. 
• Registration Decision Date:    The date when registration decisions (like On-hold, Reject, Approve etc.) are taken.
• Decision Time Taken: This indicates the duration taken in days from registration creation to actual decision.
• Registration SLA: SLAs defined by organization  based on which registration decisions are usually taken.
• Deviation from SLA:    This is the difference between decision time taken and registration SLA to identify if there is any deviation.
• Is Registration process completed timely:     If decision time exceeds SLA, then it implies that the registration process is not completed in a timely manner. If it is less than the SLA, then the registration process is marked as completed in time.
   

Validating the Duplicate Registrations

Buyers may receive more than one registration from the same supplier submitted through the web page.

ICI Supplier Relationship Management can now match the supplier registration records based on the unique identifier attributes. This helps identifying the duplicate registrations and the status of the supplier registration is marked as “Duplicate”. Buyers can perform limited actions on the duplicate registrations and the supplier qualification is not generated.

Supplier Registration Details page 

The Supplier Registration Details page is based upon standard ICI structure. 

Registration Left Pane 

These are the left pane line items seeded with the supplier registration Details page:

• Summary: Displays the name of the supplier registration instance (that is added when creating), who created it, and supplier registration instance details.
• Details: Displays the details specified when creating the supplier registration instance.
• History: Displays how the supplier registration has progressed till now, including the actions performed in supplier registration, as is also under “History” in the left pane.
• Associations: Displays the number of associated documents to the registration agreement. Click the plus icon to add new associations to the supplier registration.
• Team: Displays the members added to the team for this supplier registration instance. Click the plus icon to add new team members to the registration.
• Collaboration: Allows the internal team members to communicate with other internal team members by creating topics and posting messages in it.
• Notes: Displays the additional information about the supplier registration if it is added.

History 

The History displays how the supplier registration has progressed till now and presents an overall audit for the supplier registration, under History in the left navigation pane on supplier registration Details page. History includes the activities and statuses for supplier registration, with Events, User Name, User Role, Date and Time, Details and Notes.

Working with Supplier Qualification 

Supplier Qualification Workflow 

This stage is where suppliers are assessed and qualified to be eligible for onboarding. The procurement and compliance team performs due diligence by checking supplier’s industry vertical, geography, conformance to compliance regulations, and their overall business credibility and capabilities.

• Create the supplier qualification manually.
• View the history of the actions performed on the supplier qualification.
• Initiate request for missing documents or certificates from supplier.

Note: The left navigation pane and the icons on the supplier qualification “Details” page are displayed based on the privileges granted to the logged-on user.

Creating a Supplier Qualification 

Supplier Qualification is created automatically after the supplier registration is approved or is created manually by buyers. 

The buyer can create a qualification from within the App in the following ways:

• From the “Create” workbench on the “Home” page.
• From the “Supplier Management” tile.

Creating Supplier Qualification using “Create” workbench

Click the plus icon on the top right corner of the “Home” page to open the “Create” workbench and then click “Supplier Qualification” to open the “Create Supplier Qualification” page. 

To create supplier qualification: 

1. Click Supplier Management on the Home page and then click "Supplier Qualification". The  Supplier Qualification index page opens.

2. Click "Create" on the supplier qualification index page. The "Create Supplier Qualification" page opens. 

• Introduction: This section consists of the basic information about the supplier.

• Supplier Profile Details: This section consists of multiple options as below: 
  • Vendor Type: It is used to depict the type of vendor. For example, supplier, provider, sub-contractor and so on.
  • Legal Entity Name: This is the legal entity name of the supplier organization. For example, Acme Corporation. 
  • Doing Business As: The business name used by the supplier, in cases where suppliers may conduct business by a name different from their registered legal entity name.
  • D&B number: A 9-digit unique number assigned by Duns & Bradstreet to any organization.
  • Primary Business Address Line 1: This is the supplier company’s official address, that includes the building and street details.
  • Unique Supplier ID: This is a unique ID assigned to all suppliers.

• Supplier Contact Information: Type the values of attributes in this section to add the supplier contact information.
  • Primary Contact First Name: The first name of the designated primary contact of the supplier organization.
  • Primary Contact Last Name: The last name of the designated primary contact of the supplier organization.
  • Designation: The name or title of the designated primary contact of the supplier organization.
  • Email: The email address of the designated point of contact from the supplier side. 
  • Phone number: The phone number of the designated point of contact from the supplier side.

• Key Business Information: Type the values of attributes in this section to enter the key business information.
  • Ownership Status: The ownership status of the supplier organization. For example,  Corporation. 
  • Select the industry in which supplier operates: The industry in which the supplier organization operates in. For example, Appliance Parts.
  •  Product/Services Offered: The products or services offered by the supplier organization. For example, Ball Bearings.
  •  Head of Organization Name: This is the supplier organization’s head personnel.
  •  Head of Organization Email: This is the supplier organization’s head personnel’s official email address.
  • What year was your company incorporated: The year in which the supplier organization was incorporated.
  • Annual Revenue of the last financial year in USD: The annual revenue of the supplier organization for the last financial year.
  • Do you have a parent company: Select “Yes” if the supplier organization for which the qualification is being created has the parent organization.
  • Are you a Holding Company: This helps capture whether the selected company is a holding company. Select “Yes” to make it the holding company. Holding companies are setup specifically to group multiple subsidiaries together. 
  • Holding Company Name: This displays the list of all holding companies where “Is Holding Company” option is set as “True”.
  • Are you a Parent Company: This helps capture whether the company is the parent company. The default value of this attribute is set to “No”. Select “Yes” to make it the parent company. Parent companies typically have controlling interest in other companies that provides them the right to control other company’s interests.
  • Parent Company Name: Is the one that has controlling interest and has the right to control  the subsidiaries operations. This option is enabled only if the "Do you have a Parent Company" is selected as "Yes". This displays the list of all parent companies where “IsParentCompany” option is set as “True”.
  • Parent Company DBA: This option is enabled only if the "Do you have a Parent Company" is selected as "Yes". This specifies the name with which the company does the business.
  • Region Served: The region where the supplier organization provides its products and services. 
  • Sub Region Served: The sub region where the supplier organization provides its products and services.

• Due Diligence Details: Select the appropriate value of the attribute under this section
  • Do you have a quality management process: Select Yes if the supplier organization has the quality management process, else select No.

If a buyer selects Yes, the If you answered yes to the above question, please provide additional details option is enabled. Enter the information if any in this option.

• Internal: This section consists of the following options.
  • Qualification Code: Is created automatically after the qualification is created. 
  • Qualification Rating: Select the appropriate value to specify the rating of the supplier for whom the qualification is created. For example, select Low Risk. 
  • Qualification Score: Type the qualification score for the supplier for whom the qualification is created. For example, 10. 
  • Supplier Classification: Lists the different categories of suppliers. For example, select Standard Supplier.
  • Internal Comments: Enter the internal comments if any.

• KPI: This section consists of the following options. 
  • Registration Decision Date:  The date when registration decisions (like On-hold, Reject, Approve etc.) are taken.
  • Time taken to complete registration: The time taken by the procurement team to approve the supplier registration.
  • Deviation from SLA for Registration: Indicates whether there was a deviation from the SLA for supplier registration.
  •  Is registration process completed timely? : If decision time exceeds SLA, then it implies that the registration process is not completed in a timely manner. If it is less than the SLA, then the registration process is marked as completed in time.
  •  Qualification Creation Date: The date on which the supplier qualification was created.
  •  Qualification SLA: The decided commitment between the buyer and external supplier about completing the supplier qualification.
  •  Qualification Decision Date: The date on which the qualification was approved or rejected for the supplier.
  • Time taken to complete qualification: The time taken by procurement or compliance team to approve or reject the supplier qualification.
  • Deviation from SLA for Qualification: The deviation if any from the SLA for the supplier qualification.
  • Is qualification process completed timely? : If decision time exceeds SLA, then it implies that the qualification process is not completed in a timely manner. If it is less than the SLA, then the qualification process is marked as completed in time.
  • Qualification is valid till (In Months): The duration (in months) till which the qualification is valid.
  • Qualification Expiry Date: The expiry date of the supplier qualification.

2. Click Next. The Verify (Step 4 of 4) page opens.
3. Click Create Qualification. The qualification is created in the Qualification Initiated state.

• Edit Qualification
• Send for Approval
• Need More Information

Viewing Supplier Qualification 

Buyers can view the supplier qualification from the Supplier Management tile. 

To view the supplier qualification:

1. Click Supplier Management and then click Supplier Qualification on the Home page. The supplier qualification index page opens. 

Editing Supplier Qualification 

A supplier qualification can be edited as follows:

1. Click Edit Qualification on the qualification Details page. 

Supplier Outreach 

Buyer organization often needs more information from suppliers when performing qualification, procurement, and compliance process for suppliers. Suppliers are provided temporary and restricted access to ICI to provide missing documents. Suppliers can then submit the documents or raise queries.
Users can send the supplier qualification for review for its quality and compliance check. 
To perform supplier outreach: 
1. Click Need More Information on the Supplier Qualification Details page. The Search User window opens. 

Suppliers receive a note in the form of email notification indicating the documents that are missing to complete the process of supplier qualification. 

Users can perform following actions in this state:

• Cancel Request: Allows canceling the review request if the buyer raised it accidentally. Clicking this changes the status of the supplier qualification to Qualification Initiated again.
• Submit: Suppliers can upload the missing or additional documents and submit them on which a notification is sent to the buyer team. 
• Raise Query: Suppliers can raise query with the buyer team on which a notification is sent to the buyer team. Clicking this changes the status of the supplier qualification to Qualification Initiated again.

 Accessing Supplier Qualification as Supplier

External Suppliers can access the supplier qualification to provide more information as required. 
To access the supplier qualification: 
1. Click the eye icon next to the specific task to open the supplier qualification in “Information Pending from <Supplier” state.>. 
2. Click Raise Query to edit the supplier qualification and make the required changes or click Submit to the supplier qualification as a supplier. 

Approving Supplier Qualification 

The approvers can perform the following actions on the Supplier Qualification “Details” page. 

• Approve Qualification
• Delegate Qualification
• Start Internal Assessment 
• Reject Qualification
• Rework Required
• Review Qualification

To approve the qualification:

1. Click Approve Qualification on the Supplier Qualification Details page. The Add Note window opens.

2. Type the information if any in the Add Note window and click Add. The status of the supplier qualification changes to Qualification Approved.

Supplier Profile is created automatically after the supplier qualification is approved, if the supplier profile did not exist.  If supplier profile already existed based on unique parameters, the supplier profile is updated. 

Delegating a Supplier Qualification 

Approvers can delegate the task of approving or rejecting the supplier qualification to other users. 
To delegate a supplier qualification:
1. Click Delegate on supplier qualification Details page. The Search User window opens.

2. Search the required user or select it from the available list. 
3. Click Add. The Agreement task delegated successfully message appears.

Note: You can recall delegation on supplier qualification Details page by clicking Recall Delegation.

Starting Internal Assessment of Supplier Qualification 

Approvers can perform internal assessment of the supplier qualification when it is sent for approval.

1. Click Start Internal Assessment on the qualification Details page.

Rejecting Supplier Qualification 

Approvers can reject the supplier qualification if it does not meet the requirements of the buyer organization.
To reject a supplier qualification: 
1. Click Reject Qualification on supplier qualification Details page. The Add Note window opens.

2. Enter a note and select a reason for rejection. 
3. Click Add. The status of the supplier qualification changes to Qualification Rejected.

 

Note: Users cannot perform any action on the rejected supplier qualification.

Reworking Supplier Qualification 

Approvers can click the Rework Required on the supplier qualification Details page to send the supplier qualification for rework. This changes the status of supplier qualification to Qualification Initiated. The qualification is sent for rework if the approver finds that the qualification is not done properly.

Reviewing Supplier Qualification 

Buyer teams may require reviewing the supplier qualification from compliance or other business teams. They can do this by initiating the review by clicking the Review Qualification button.
Follow the same steps mentioned in the Supplier Outreach section to review the supplier qualification. 

Recalling Supplier Qualification 

Buyer can recall the supplier qualification to make any changes to it as required.
To recall a supplier qualification: 

1. Click Recall on supplier qualification Details page. The Add Note window opens.

Supplier Qualification Details Page 

Buyers can view the status and details of the supplier qualification in various sections of the left navigation pane on supplier qualification Details page. Buyers can also perform a variety of actions based on the status of the supplier qualification.

Qualification Left Pane 

Here is a brief description of the options in the left navigation pane of supplier qualification Details page.

• Summary: Displays the name of the supplier qualification instance (that is added when creating), who created it, and supplier qualification instance details.
• Details: Displays the details specified when creating the supplier qualification instance.
• Supplier Registration: Supplier Registration is the process that sets the overall app objectives in motion. Supplier registrations must be created at first, before their workflow moves forward towards qualification. Click this option to view the list of associated supplier registration. 
• Team: Displays the members added to the team for this supplier qualification instance. Click the plus icon to add new team members. 
• Collaboration: Allows the internal or external team members to communicate with other internal or external team members by creating topics and posting messages in it. 
• Notes: Displays the additional information about the supplier qualification if it is added.

Note: The left navigation pane of supplier qualification Details page is displayed differently for buyers and suppliers. Some options such as Team, Notes are not displayed to the supplier in the left navigation pane.

History 

The History displays how the supplier qualification has progressed till now and presents an overall audit for the supplier qualification, under History in the left navigation pane on supplier qualification Details page. History includes the activities and statuses for supplier qualification, with Events, Username, User Role, Date and Time, Details and Notes.

Working with Supplier Profile 

Supplier Profile Workflow 

Once suppliers pass qualification, they are onboarded, and their detailed supplier profiles are auto created. Suppliers also get access to their profiles to view and update. Supplier Profile is created automatically after the supplier qualification is approved, if the supplier profile did not exist.  If supplier profile already existed based on unique parameters, the supplier profile is updated. 

Note:  Buyers can also create the supplier profile on behalf of the suppliers.

• Create the supplier profile manually.
• View and edit the supplier profile. 
• View the history of the actions performed on the supplier profile.

Note: The left navigation pane and the icons on the supplier profile Details page are displayed based on the privileges granted to the logged-on user.

Creating Supplier Profile 

Supplier Profile is created automatically after the supplier qualification is approved. After qualification is approved, ICI checks the unique parameters and creates the supplier profile if no match is found.

The buyer can create a  supplier profile from within the App in the following ways:

• From the “Create” workbench on the “Home” page.
• From the “Supplier Management” tile.
   

Creating Supplier Profile using “Create” workbench

Click the plus icon on the top right corner of the “Home” page to open the “Create” workbench and then click “Supplier Profile” to open the “Create Supplier Profile” page.

 To create supplier profile:

1. Click Supplier Management on the Home page and then click  "Supplier Profile". The "Supplier Profile" index page opens.

• Supplier Account Details: This section contains basic information about the supplier profile being created.
  • Vendor Type: It is used to depict the type of vendor. For example, supplier, provider, sub-contractor and so on.
  • Products /Services Provided: This is to select the category of products or services that  the supplier provides.
  • Global Supplier Code: Is created automatically after the supplier profile is created. 
  • Legal Entity Name: This is the legal entity name of the supplier organization.
  • Primary Contact First Name: The first name of the designated primary contact of the supplier organization.
  • Primary Contact Last Name: The last name of the designated primary contact of the supplier organization.
  • Designation: The title of the designated primary contact of the supplier organization.
  • Email: The email address of the designated point of contact from the supplier side.
  • Phone Number: The phone number of the designated point of contact from the supplier side. 
  • Are you a Holding Company: This helps capture whether the selected company is a holding company. Select “Yes” to make it the holding company. Holding companies are setup specifically to group multiple subsidiaries together.
  • Holding Company Name: This displays the list of all holding companies where “Is Holding Company” option is set as “True”.
  • Are you a Parent Company: This helps capture whether the company is the parent company. The default value of this attribute is set to “No”. Select “Yes” to make it the parent company. Parent companies typically have controlling interest in other companies that provides them the right to control other company’s interests
  • Do you have a parent company?  Select “Yes” if the supplier organization for which the supplier profile is being created has the parent organization. Enter the parent company name if you select “Yes” in this option.
  • Parent Company Name: Is the one that has controlling interest and has the right to control  the subsidiaries operations. This option is enabled only if the "Do you have a Parent Company" is selected as "Yes". This displays the list of all parent companies where “IsParentCompany” option is set as “True”. 
  •  Parent Company DBA: This option is enabled only if the "Do you have a Parent Company" is selected as "Yes". This specifies the name with which the company does the business.
  • Supplier Activation Status: Specifies whether the supplier is active or not. 

If a buyer selects Yes, the If you answered yes to the above question, please provide additional details option is enabled. Enter the information if any in this option.

• Supplier Payment Information: This section contains the payment details of the supplier.
  • Preferred Payment Method: The preferred payment method to be used for the suppliers. For example, Check.
  • Preferred Payment Terms: The preferred payment terms agreed upon with the supplier. For example, 60 days.
  • Bank Account Information: The bank account information of the supplier.

Viewing Supplier Profile 

Buyers can view the supplier profile from the Supplier Management tile. 
To view the supplier profile:

1. Click Supplier Management and then click Supplier Profile on the Home page. The supplier profile index page opens.

Editing Supplier Profile 

A supplier profile can be edited as follows:

1. Click Edit Profile on the profile Details page.

Approving Supplier Profile 

The approvers can perform the following actions on the Supplier Profile Details page.

• Edit Profile
• Approve
• Reject
• Delegate

To approve the supplier profile:

1. Click Approve on the supplier profile Details page. The Add Note window opens. 

Rejecting Supplier Profile 

Approvers can reject the supplier profile if it does not meet the requirements of the buyer organization. 

To reject a supplier profile:

1. Click Reject on supplier profile Details page. The Add Note window opens.

Recalling Supplier Profile 

Buyer or Supplier can recall the supplier profile to make any changes to it as required when it is in Waiting for Approval state.

To recall a supplier profile: 

1.  Click Recall on supplier profile Details page.  The Add Note window opens indicating to add the reason for recalling the supplier profile.

Delegating Supplier Profile 

Approvers can delegate the task of approving or rejecting the supplier profile to other users.

To delegate the supplier profile:

1. Click Delegate on supplier profile Details page. The Search User window opens.

Supplier Profile Details Page

Buyers can view the status and details of the supplier profile in various sections of the left navigation pane on supplier profile Details page.

Profile Left Pane

Here is a brief description of the options in the left navigation pane of supplier profile Details page.

• Summary: Displays the name of the supplier profile instance (that is added when creating), who created it, and supplier profile instance details.
• Details: Displays the details specified when creating the supplier profile instance.
• All: Displays the list of associations relevant to the supplier profile being created.
  • Supplier Qualification: Supplier Qualification is the process of ensuring that the registered supplier is qualified to meet the requirements of the buyer organization. Click this option to view the list of associated supplier qualifications. 
• Supplier Master: This manages the details of all suppliers and their organizations. Suppliers are created automatically after qualification is approved and the supplier is added automatically in the supplier master.
• Supplier Contact: This manages the list of all supplier contact information of every supplier organization.  The supplier contact is created automatically in supplier contact master. It is used by Sourcing teams for events such as RFx.
• Team: Displays the members added to the team for this supplier profile instance. Click the plus icon to add new team members to the supplier profile.
• Collaboration: Allows the internal or external team members to communicate with other internal or external team members by creating topics and posting messages in it.
• Notes: Displays the additional information about the supplier profile if it is added.

History 

The History displays how the supplier profile has progressed till now and presents an overall audit for the supplier profile, under History in the left navigation pane on supplier profile Details page. History includes the activities and statuses for supplier profile, with Events, Username, User Role, Date and Time, Details and Notes.

Accessing Supplier Profile as Supplier 

External Suppliers can access the supplier profile after onboarding.

To access the supplier profile:

1. Click Supplier Profile on the Home page. The Search page opens and displays their profile.

2. Click the supplier profile to be accessed by clicking the eye icon to open the supplier profile in Approved state. 

3. Click Edit Profile to edit the supplier profile and make the required changes or click Send for Approval to send the supplier profile for approval. The status of the supplier profile changes to Approved once it is approved by the buyer team.

Managing Supplier Hierarchy

Managing Relevant Supplier Organizations

The Supplier Relationship Management application now provides a mechanism to connect supplier organizations with their Parent, Holding or Subsidiary organizations. This is to ensure that you have a complete overview of the business you do with one supplier and its related entities.

Following attributes have been updated or newly introduced when creating or editing supplier registration, qualification, or profile.

•    Vendor Type: It is used to depict the type of vendor. For example, supplier, provider, sub-contractor and so on.
•    Are you a Holding Company: This helps capture whether the selected company is a holding company. Select “Yes” to make it the holding company. Holding companies are setup specifically to group multiple subsidiaries together.  .  
•    Holding Company Name: This displays the list of all holding companies where “Is Holding Company” option is set as “True”. 
•    Are you a Parent Company: This helps capture whether the company is the parent company? The default value of this attribute is set to “No”. Select “Yes” to make it the parent company. Parent companies typically have controlling interest in other companies that provides them the right to control other company’s interests.  
•    Parent Company Name: Is the one that has controlling interest and has the right to control  the subsidiaries operations. This option is enabled only if the "Do you have a Parent Company" is selected as "Yes". This displays the list of all parent companies where “IsParentCompany” option is set as “True”. 
•    Parent Company DBA: This option is enabled only if the "Do you have a Parent Company" is selected as "Yes". This specifies the name with which the company does the business.
•    Supplier Activation Status: Specifies whether the supplier is active or not.

Unique Supplier ID across Supplier Onboarding

After the supplier registration is created, the “Unique Supplier ID”  is populated automatically.

Managing Unique Supplier Records

The uniqueness of a supplier record is validated based on a combination of attributes.  One or more of the unique identifier’s attributes can be made editable. This is to account for entities that may change the Legal Entity Name while doing business, considering legal entity name is one of the unique identifier attributes. 

If the unique identifier attributes are configured as editable, only then the attributes will be editable in supplier profile. If such attributes are changed for an organization, the ICI Supplier Relationship Management validates and checks for duplicate records before allowing users to make the change. For example, buyers can edit the existing supplier master using the following steps:

1.     Click “Masterdata” and then click the icon next to “Supplier Master”. The Supplier Master “Details” page opens.

2.    Edit the value in the “Name” option and click “Update”.

The following error is displayed indicating that the supplier already exists.

If the supplier does not exist already, then the masterdata record is updated and synchronized with the supplier profile and vendor database.

Users can modify any attributes of the vendor database apart from the unique set of supplier identifiers in Supplier Registration, Qualification or Profile.

Supplier Onboarding Dashboard

ICI Supplier Onboarding and Diversity Compliance App allows users with appropriate privileges to access the newly introduced “Dashboard” tile. 
To access the Supplier Onboarding Dashboard:

1. Click “Supplier Management” tile and then click “Dashboard”. The “Supplier Management Dashboard” page opens.

• Supplier Registration
• Supplier Qualification 
• Onboarded Supplier Dashboard
• Supplier Profile

Supplier Registration Dashboard

Users can filter and view the supplier registration specific information such as :

• The number of registrations filtered by its status. 
• The number of registrations filtered by the product or service categories.
• The number of submitted registrations per year, month or quarter.
• The details   of registrations by the legal entity name, registration status and so on. Clicking the case URL under the Reg code column opens the case details in a new tab.
   

Supplier Qualification Dashboard 

• The number of qualifications filtered by its status. 
• The number of qualifications filtered across the product or service categories.
• The details   of qualifications by the legal entity name, qualification status and so on.   Clicking the case URL under the Case ID column opens the case details in a new tab. 
•  It also captures the cases that await supplier inputs for tracking.

Onboarding Dashboard

Users can filter and view the onboarding specific information such as:

• The number of suppliers onboarded by status and country. 
• The number of suppliers across products, or services.
• The details   of suppliers onboarded based on the legal entity name, and so on.   Clicking the link under the Global Supplier Code column opens the case details in a new tab. 
• It also displays the suppliers on the watchlist that helps the teams to track them.

Supplier Profile Dashboard

Users can search by the legal entity   name and view the Supplier Profile specific information such as: 

• Details of qualifications linked with the supplier profile.
• Details of supplier contacts linked with the supplier profile

Note: The supplier does have access to the Dashboard. 

Working with Supplier Evaluation

Supplier Evaluation module is part of the Supplier Relationship Management application, which is built on Icertis Contract Intelligence. 
Once suppliers are onboarded, users can evaluate suppliers on the products or services they offer. The KPI criteria, schedule, and the evaluators can be set up within the module and on   completing the assessment the supplier can be classified as high performing, low performing or standard supplier.
A routine supplier evaluation can help organizations set expectations from their preferred suppliers and manage low performing suppliers.
Supplier Evaluation can be created using the following details: 

• Supplier Details 
• Evaluation Details 
• Evaluation Schedule
• Outcome 

Creating Supplier Evaluation 

To create a supplier evaluation: 

Buyers must inherit the specific supplier profile for creating the supplier evaluation.  Buyers can create the evaluation from the “Create” workbench as well as from the supplier evaluation index page. 

The “Create Supplier Evaluation” page consists of the following sections. 

1. Select or enter the information on this page.

• Supplier Details: This section includes the basic information about the supplier such as: 
  • Unique Supplier ID
  • Legal Entity Name
  • Vendor Type 
  • Industry in which the supplier operates 
  • Products/Services Provided 
  • Primary Contact First Name 
  • Primary Contact Last Name
  • Primary Contact Email 
• Evaluation Details: This section includes the evaluation specific information such as:
  • Evaluation ID: The unique identification details of the supplier evaluation that is generated automatically after creating.
  • Evaluation to be performed for: This consists of the following options.
    • Suppliers across all products/services : The suppliers are evaluated for all products and service offerings.
    • Suppliers for a particular product/service category: Suppliers must select the product or service offerings for which the supplier must be evaluated. Selecting this option enables the option to select the “Product/Service category for evaluation”.
    • Supplier for a particular Agreement: Suppliers are prompted to capture agreement ID for reference when evaluating the supplier performance against a specific agreement. Selecting this option enables the option to enter the “Agreement ID”.
  • Evaluation Type: Buyers can perform different types of evaluations depending on the type of industry. For example, Technical evaluation is conducted to ensure that the supplier is capable of providing relevant products or services with the required quality.
  • Evaluation Sub Type: This captures the evaluation details and categorization.
  • Triggering Event: Is the event that initiates the performance evaluation for the supplier.
• Evaluation Schedule: This section includes the evaluation schedule specific parameters such as :
  • Performance Evaluation Period Start Date   : This is used for capturing the start date of the time in which supplier performance is evaluated. For example, if the supplier is evaluated for the past quarter, then enter the date as 1 January 2022. 
  • Performance Evaluation Period End Date : This is used for capturing the end date of the time in which the supplier performance is evaluated. For example, if the supplier is evaluated for the past quarter, then enter the date as 31 March 2022.
  • Completion Due Date: This is used to capture the deadline by which the supplier evaluation must be completed.
  • Actual Completion Date: This captures the actual date of completing the supplier evaluation.
  • Time taken to complete Evaluation: This calculates the time taken to complete the supplier evaluation (in days).
  • Evaluation is valid for (in Months) : This defines the time in months for which the performance scoring and classification will be valid. 
  • Evaluation validity date: Is the addition of the actual completion date and the period for which the evaluation is valid for. ICI Supplier Relationship Management computes the date till when the performance scoring and classification will be valid.
• Outcome: This section includes the evaluation outcome specific parameters such as:
  • Performance Evaluation Overall Score : It is the sum of the actual score of all the Evaluation KPIs added to the supplier evaluation.
  • Performance Evaluation Overall Rating : Supplier performance overall rating is defined based on the overall evaluation score.
  • Rating Comments (If Any): This is the additional information to justify the comments added for a particular supplier when performing the evaluation. 
  • Supplier Performance Classification: This helps in classifying the performance and defining the relationship with the supplier. For example, a supplier can be a high performing supplier, standard supplier etc.
  • Does Supplier require development plan for performance improvement and monitoring periodically: This option will be enabled when the supplier is classified as poor performing supplier. 
  • Development Plan Comments: The development plan is introduced for suppliers classified as poor performers. 
  • Create Tracking Obligation: This is enabled if the supplier requires a development plan and if tasks need to be created for tracking the performance improvement.
  • Create Tracking Risk: This is enabled if the supplier requires a development and if there are risks involved in the process of performance improvement.

2. Click “Next” to open the “Verify” page and verify the information added.

3. Click “Create Evaluation”. The evaluation is created in “Evaluation Initiated” state. 

Supplier Evaluation Details Page 

The Supplier Evaluation Details page is based upon the standard ICI structure. 

Evaluation Left Pane 

These are the left pane items seeded with the supplier evaluation “Details” page for the buyer team.

• Summary: Displays the name of the Supplier Evaluation (that is added while creating), who created it, and Supplier Evaluation instance details. 
• Details: Displays the details specified while creating the supplier evaluation.
• History: Displays how the supplier evaluation has progressed till now, including the actions performed in supplier evaluation, as is under “History” in the left pane. Buyers can also view the history by clicking the status of the supplier evaluation which opens the “History” drawer. 
• Associations: Displays the number of associated documents to the supplier evaluation. Click the plus icon to add new associations to the supplier evaluation.
  • Supplier Profile: Displays the supplier profile associated with the supplier evaluation. 
  • Supplier Documents: Supplier documents can be accessed by buyers and suppliers. Suppliers can provide additional information relevant to evaluation as per the requirement. Click the plus icon to create the supplier documents.
  • Evaluation KPI: Displays the key performance indicators based on which the supplier will be evaluated. Click the plus icon to create the evaluation KPI. 
  • Internal Documents: Displays the list of documents relevant to the supplier being evaluated and are visible to the buyer team only.

The left navigation pane also displays the Commitments, Collaboration, Team, Notes relevant to the supplier evaluation. 

Note : Suppliers get limited access on the left navigation pane on the evaluation “Summary” page based on the privileges.

Editing Evaluation

A Supplier Evaluation can be edited as follows: 

1. Click “Edit Evaluation” on the Supplier Evaluation “Summary” page. The “Edit Supplier Evaluation” page opens.

2. Make the desired changes and click “Next”.

3. Verify all the information and click “Update”. The evaluation will get updated with the latest changes. 

Supplier Outreach

Buyer organization often needs more information from suppliers when performing supplier evaluation. Suppliers are provided temporary and restricted access to ICI to provide missing documents. Suppliers can then submit the documents or raise queries.

To perform supplier outreach:

1. Click “Request Review” on the supplier evaluation “Summary” page. The “Request Review” window opens indicating to select the supplier user from the “Third Party” tab.

2. Select the supplier contact on the “Third Party” tab to whom you want to send the supplier evaluation for review and click “Send”.

Note: Buyers can add additional information in the “Add Note” section before sending it for supplier review. 

Suppliers receive a note in the form of email notification indicating the documents that are missing to complete the process of supplier evaluation. 
The status of the supplier evaluation changes to “Review Pending”.  Buyers can perform the following actions at this stage:

• Download All: This allows downloading the supplier evaluation along with all the supporting documents. 
• Cancel Request: This allows cancelling the review of supplier evaluation. 

Suppliers can perform limited actions at this stage:

• Adding Supplier Documents: Suppliers can add additional documents to support the supplier evaluation.
• Approve: Allows approving the supplier evaluation documentation.
• Reject: Allows rejecting the supplier evaluation documentation.

Adding Evaluation KPI

Buyers can add evaluation KPIs when the evaluation is in “Evaluation Initiated” state. Evaluation KPIs are the quantifiable measure of supplier performance for the decided timeline. 

To add Evaluation KPI: 

1. Click the plus icon next to “Evaluation KPI” on the Evaluation “Details” page.

2. Select or enter the details in the following sections.

• Supplier Details : The information is populated automatically based on the information entered while creating the supplier evaluation for the following options. 
  • Evaluation to be performed for  : This consists of the following options
    • Suppliers across all products/services : The suppliers are evaluated for all products and service offerings. 
    • Suppliers for a particular product/service category: Suppliers must select the product or service offerings for which the supplier must be evaluated. Selecting this option enables the option to select the “Product/Service category for evaluation”. 
    • Supplier for a particular Agreement: Suppliers are prompted to capture agreement ID for reference when evaluating the supplier performance against a specific agreement. Selecting this option enables the option to enter the “Agreement ID”.
  • Evaluation Type: Buyers can perform different types of evaluations depending on the type of industry. For example, technical evaluation is conducted to ensure that the supplier can provide relevant products or services with the required quality. 
  • Evaluation Sub Type: This captures the evaluation details and categorization. 
  • Completion Due Date: This is used to capture the deadline by which the supplier evaluation must be completed.
• Evaluation Department Details: This section captures the hierarchy of business unit of the evaluator who will assess the KPIs.
  • Evaluation Party: This is the internal or external organization responsible for performing supplier evaluation.
  • Business Unit: Is the business unit responsible for performing the supplier evaluation. For example, product management.
  • Functional Team: Is the team within the business unit who is responsible for performing the supplier evaluation. For example, product management applications team. 
  • KPI Evaluator: Is the individual person responsible for performing the supplier evaluation. 
  • Other KPI Evaluator: Buyers can add more than one KPI evaluators in case the assigned evaluator is not available. 
  • KPI Evaluation Approver: Is the user responsible for approving the evaluation performed based on the defined KPIs.

Related Topics: Agreement Management