From ICIHelp8.1
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A user role defines controls or permissions given to user. '''ICM''' has the following three predefined user roles for the '''Requests''' feature: | A user role defines controls or permissions given to user. '''ICM''' has the following three predefined user roles for the '''Requests''' feature: | ||
Revision as of 08:55, 17 April 2019
Reviewing and Approving a Request
A user role defines controls or permissions given to user. ICM has the following three predefined user roles for the Requests feature:
- Requester: the person who Generates the Request.
- Approver: the person who Approves the Request.
- Reviewer: the person who Reviews the Request.
You can review a Request if you are assigned a role of a Reviewer.
To review a Request as an internal reviewer:
- Click the Tasks tile on My Dashboard.
- Click the Request Name. The Request details and status are displayed along with the preview. The Request status is displayed as well. Use appropriate buttons to Approve, Cancel or Reject a Request.
- Click Approve - to Approve the Request.
- Click Reject - to Reject the Request.
- Click Approve to approve the Request. This opens the Add Note dialog box.
- Type appropriate comments and click Add. The status of the Request changes to Approved.
Related Topics: Send a Request for Review | Send_a_Request_for_Approval
