Requests

This page displays all the Requests that you have access to.

From this page you can:

• Search requests in multiple ways. You can search requests from this page or use the Advanced Search.
• View Smart Links to link related documents to one another. For example, if there are several Agreements with the same vendor, you can link all of them through smart links to see the types of Agreements that are currently in force with that vendor. 
• View details of a request by clicking the View Record icon. The details are displayed on the Request Details page.

Creating a Request

You navigate to this page from the Dashboard by clicking the Agreement Management > Create Request tiles. On this page, you can specify the basic information of the Request such as the nature of Request and timelines, requestor and supplier details. Raising a Request to create an Agreement may be optional or mandatory, depending on how ICM is configured in your organization. This page describes the process of creating a Request.

You can create requests in the following two ways:

• Copy an Existing Request and make changes to the copy.
• Create a new Request using the Create Request tile. This help page describes this process.

The following figure shows the different states of a Request with various roles involved in creating it.

Figure: Request workflow and various roles involved at different states of the request.

To create a new Request from this page:

1. Click Agreement Management tile on the Dashboard,  and then click Create Request tile. The Create Request page opens.The options available for the Category and Request Type fields are based on what has been configured for your organization. These signify the type of contract this request is being created for. Select the category and type of request that apply to this request, and click Next.

2. Enter basic details of the Request in various sections on this page:

• Organization Unit: select the organization unit to which this request belongs. Users within an organization unit must have certain privileges. With a View privilege, users can only view requests but users with a manage privilege can perform actions. View privilege is also required to search a particular Request.
• Contracting Party Information: enter the required details.
• Nature of Request and timelines: specify the type of Agreement this request is for, such as an Amendment, a Non-Disclosure Agreement, or a Master Service Agreement.
• Requestor Information: specify the details of the person who is raising this Request. If this Request is for an Amendment, specify the ID of the original Agreement that requires Amendment.
• Supplier Contracting Party Information: select the name of the supplier that this Agreement needs to be created for.
• Request Code: Each Request is assigned a unique ID in ICM, known as its Request Code. The system automatically generates the Request code when you click the Create button.

3. Click Next. The Request Summary page opens. On the Request Summary page, verify all the information of your Request.

4. Click Create Request to create a request. After you create the Request, the status of the Request opens as Draft.

5. If the information is correct, click Send for Approval. You can edit or delete this request or send this Request for the review as well.
Use the Edit button to edit the request or use the Request Review button to send the request for the review.

Note: After the request is created, you can add the Contract Admin for the respective agreement from the Team. You can also cancel or delete the Request from the Create / Edit wizard while creating and editing the Request. The Cancel and Delete buttons are displayed when you save the Contract Request that is being created. 

Canceling a Request

You can cancel a request for an indefinite period if it is not currently in use. Use cancel over delete in situations where you want to track the request and possibly take an action on it sometime in the future. Canceled requests are available in the database and can be reverted to Draft state anytime.

To cancel a request:

1. Click the Requests tile on the Dashboard. This opens the Requests page with a list of all your existing requests in different states.

2. Click the View Record icon next to the Request you wish to cancel. This open the Request Details page.

3. Click Cancel. At the message that is displayed, confirm that you wish to change the status of the selected request to draft and cancel it. If you do not wish to cancel the request, click No.
 

To revert the canceled Request:

1. Click the View Record icon on the Requests page.

2. Select the request that is canceled and click Revert. The Add Note window pops up.

3. Enter the reason to revert it and select a reason code. Both these fields are optional but should be used to enter detailed notes for future reference.

4. Click Add.

5. The canceled request is reverted to the Draft state.

Downloading supporting documents for Contract Requests

You can download all supporting documents associated with a Contract Request. This can be configured through Role Action Mapping. The Download All option in the Associated Documents section of Contract Requests downloads all documents in a zip format, making it easier to review the documents in one go instead of having to download and review each one separately.

To download all supporting documents for Contract Requests: 

1. Click the Agreement Management tile on the Dashboard.

2. Click the Requests tile.

3. Select a Request from the list. This opens the Contract Requests Details page.

4. Click the Download All button to download all the supporting documents for the selected Contract Request.

Configuring this capability using Role-Action Mapping: 

1. Click the User Administration tile on the Dashboard.

2. Click the User Groups tile.

3. Click the Role-Action Mapping tile.

4. Select Contract Request from the Select Entity drop-down.

5. Click the Edit button next to the Contract Request whose Role you want to define.

6. Select the Role from the list on the left hand side and click the arrow button to move it to the right hand side. For example, Observer.

7. Enter the Action Display Name. For example, Download All.

8. Click the Save button. The action and role for the user will be displayed in the Action Display Name and Roles column respectively. 

Downloading Supporting Documents for Contract Requests

To download all supporting documents for Contract Requests: 
1. Click the Agreement Management tile on the Dashboard.
2. Click the Requests tile.

3. Select a Request from the list. This opens the Contract Requests Details page.
4. Click the DownloadAll button to download all the supporting documents for the selected Contract Request.

Copying an Existing Request

You can copy an existing Request to create a new Request. You can reuse the data of an existing request, and create a new Request. Note that Attributes can be flagged to prevent them from getting copied. This helps ensure any sensitive data that is compliance specific or regulatory in nature does not get copied. Such data can be Request-specific and must be entered for each Request manually.   

Note: While copying Contract Requests, you can exclude certain Attributes from getting copied from the original Request to the new Request. This is useful when certain attributes are Request-specific which should not be copied from another Request. 

To copy a request from an existing request:

2. Click on the Copy icon on the top right corner of Request Details Page. The following message opens: This will create a copy of existing contract request. Do you want to continue?'

3. Click OK. The Create Request page opens.

4. Provide/update the appropriate information on each page, and click Next to go to the next page.

5. On the Request Summary page, verify the information you have entered, and then click Create Request to create a copy of the existing request.

Using the Request feature, you can create multiple copies of a Request.

Editing a Request

You (Primary Owner) can edit an existing request at any state. For example, you can edit a request that is in the Approved state. However, you have to go through the approval process again. You can add or remove, and make the appropriate changes in the request.

To edit a Request:

1. On the Contract Requests page, click the View Record icon to open the request that you want to edit. The Contract Request Details page opens.

2. Click Edit. Make the necessary changes.

3. Click Update Request to update the details you have entered.

4. Click Send for Approval to send the request for approval.